Privacy Policy

Important Note: If you are a Resident and your property manager is a Client of Blaqlux’s, please contact your property manager directly to review their privacy notices and make a privacy rights request. Subject to applicable law, Clients, Client Staff, and Visitors may make the following requests:

• Right to know and access your Personal Information. You may request the specific pieces of Personal Information we have collected about you and to know:
  • the categories of Personal Information we’ve collected or “shared”;
  • the categories of sources from which we collected such Personal Information;
  • the business or commercial purpose for collecting or “sharing” such Personal Information;
  • the categories of third parties to whom we disclosed or “shared” such Personal Information.
• Right to correct Personal Information. You may request we correct any inaccurate information we have about you. We may request that you provide documentation to support your request.
• Right to deletion of Personal Information. You may request deletion of Personal Information collected from you, subject to certain exceptions including that we need the Personal Information to:
  • complete a transaction or provide a Service you requested, service your account, or take actions reasonably anticipated within the context of our ongoing business relationship;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • comply with a legal obligation; or
  • otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
• Non-discrimination right. We will not discriminate against you if you exercise any of the privacy rights described in this Notice.  

Submitting a request: If you are a Resident, you should contact the Client with which you have or have had, a direct relationship. If you are a Client, Client Staff, or a Visitor, please send an email to olivia@blaqlux.com or call us toll-free at 1-216-600-1351. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request.  In some instances, we may decline to honor your request where the law or right you are invoking does not apply or where an exception applies.  We may need to request appropriate identification, depending on the sensitivity of the information requested, to verify your identity and protect against fraudulent requests. Residents of applicable U.S. states are limited to two requests for Personal Information per twelve-month period.

Requests from authorized agents may be submitted via the same methods listed above.  Not all kinds of requests can be made by authorized agents in all states.  We may request proof of status as an authorized agent or require the consumer to directly verify their identity with us.

Blaqlux does not disclose Personal Information to third parties, except to its wholly owned subsidiaries, for their direct marketing purposes. Residents of applicable U.S. states who wish to opt-out of the sharing on a go-forward basis may contact us in accordance with the "How to Contact Us" section below.

‍As described above, we also process Personal Information pertaining to Residents submitted by or for a Client to our Services.  To this end, if not stated otherwise in this Privacy Notice or in a separate disclosure, we process such Personal Information as a service provider on behalf of our Clients, who are the controllers of Resident Personal Information.  We are not responsible for and have no control over the privacy and data security practices of our Clients, which may differ from those explained in this Privacy Notice. If you are a Resident, please contact your property manager directly if you have any questions about how your property manager collects, stores, or uses your Personal Information.